I received a message today from "General Counsel" at our web hosting company. In the message was a copy of the following complaint:
Dear Sir/Madam,
I would like to advise you about a very serious situation with a domain,
NewAgeFraud.org, and specifically with the registrar of the site, Mr. Al
Carroll. Mr. Carroll has been libeling my name all over his website. I went
on there to confront him about his actions. He unjustifiably attacks people on
his forum by accusing them of being "new age frauds".
I discovered that he was doing this to me as well as some of the people that I
have interviewed on my website. His unethical practices include deleting
entire sentences of my posts and placing falsehoods to create a misleading
perception about what I had said. He is also now making up complete lies that I
can easily prove.
I have been told he has also done the same thing to countless other people who
have challenged him on his deceptions and defamation of character, which is not
all that he has done. He has also posted my street address, unlisted phone
number and private email address on his website. I have two small children,
ages 2 and 6; now I have to constantly look out for them playing in our back
yard after seeing a strange man parked outside my house and sitting in his car
for over an hour last week. I have repeatedly asked him to remove my personal
data from his site; but he still refuses to do so. He seems to think this is
some kind of a sick game.
I am also an artist and am in the public eye and what he has done here is an
egregious invasion of my privacy and by doing so is endangering my wife and
small children and my property. I have been told that he has done the same to
many others as a form of intimidation and to silence anyone who questions his
unethical practices.
This man obviously has no sense of social boundaries and will impose himself
like a predator in any way he possibly can.
He has to be stopped from doing this to more innocent people. I sincerely hope
that you can remedy this serious situation.
Please let me know if you have any questions or need proof of what I am saying.
Sincerely,
John LeKay
john@heyokamagazine.com
The message from "General Counsel" reads:
We have been advised by a visitor to your web site (at: newagefraud.org) that such web site contains content that is alleged to be untrue, offensive, slanderous, harassing or controversial in nature. Please see the e-mail below for more information.
Accordingly, please remove such content within 48 hours of this notice. This includes all mentions of John LeKay on your Web site. Failure to delete such content within such period will result in termination of your website.
As you may know, we are a web hosting company. We are not responsible for the content or links posted by our customers who create and place content on websites that we host. We further do not "monitor" the websites that we host or prescreen the content placed by customers on their sites. However, when we become aware of allegations of improper activity by one of our customers using a hosted site, which would be a violation of our Terms of Service (TOS) governing the web sites, we take such situations seriously, investigate promptly, and take appropriate action.
Should you have further questions, please contact us.
Sincerely,
General Counsel
I responded:
I have researched the complaint and have read each and every mention of John
Lekay on the NAFPS forum. I was unable to find any libelous statements.
Controversial, perhaps, but I am hard pressed to believe that controversial
material is prohibited by your TOS.
Note that I have also attached a zip file containing correspondence which
dates from just before our hosting account was obtained and on which we
relied for the decision to choose this hosting service.
Based on what we were told in the attached emails, I do not think anything
that has been written on the NAFPS forum about Mr. Lekay warrants deletion
of the forum. Indeed, this is the first complaint I have received, and seems
quite weak when properly investigated.
Also note that Mr. Lekay's website is filled with articles which might be
libelous to Al Carroll & and other members of NAFPS.
You may contact me if you need further information.
Below are links to each and every post from the NAFPS forum containing any
mention of John Lekay. This list is current as of 9:00 PM Central Time
today:
http://newagefraud.org/smf/index.php?topic=1194.msg7330#msg7330http://newagefraud.org/smf/index.php?topic=1194.msg7355#msg7355http://newagefraud.org/smf/index.php?topic=1194.msg7316#msg7316http://newagefraud.org/smf/index.php?topic=1206.msg7269#msg7269http://newagefraud.org/smf/index.php?topic=1206.msg7439#msg7439http://newagefraud.org/smf/index.php?topic=1206.msg7249#msg7249http://newagefraud.org/smf/index.php?topic=880.msg7378#msg7378http://newagefraud.org/smf/index.php?topic=1119.msg7411#msg7411http://newagefraud.org/smf/index.php?topic=1232.msg7210 (entire thread)
http://newagefraud.org/smf/index.php?topic=1255.msg7408#msg7408http://newagefraud.org/smf/index.php?topic=1255.msg7412#msg7412http://newagefraud.org/smf/index.php?topic=1255.msg7414#msg7414http://newagefraud.org/smf/index.php?topic=1255.msg7430#msg7430http://newagefraud.org/smf/index.php?topic=1255.msg7436#msg7436http://newagefraud.org/smf/index.php?topic=1255.msg7437#msg7437http://newagefraud.org/smf/index.php?topic=1029.0 (entire thread)
http://newagefraud.org/smf/index.php?topic=1196.msg6932#msg6932http://newagefraud.org/smf/index.php?topic=1231.0
Updates to follow as they are received. Hopefully this forum will not vanish...
The attachment I mentioned contains the following email exchange:
Me: If a site is mainly a message board or BB, with many different people posting on it, and if a message that might be considered defamatory is posted, and if PowWeb got a complaint about it, how would your company handle the situation? Would this be considered a violation of the TOS?
Them: Depending on the content posted, we would normally warn our client of the
reports made against their forum and why. Usually if we get enough complaints,
then we will advise our clients to remove the content, or we will step in to
disable the BB. If you post anything containing obscene or pornographic
content, then you will be inviolation of our ToS. If you are caught doing
so, then your servcies will be disabled or terminated.
Me: Thank you for the quick reply. I understand what you say, and wish to provide a few details so you can give a definitive answer for this particular case.
My client is Native American and has a group that is working to expose impostors who claim to be Native American and are pretending to be "medicine" people for personal gain. The bulletin board would be a centerpiece for this group's communications, reports, etc. Most of the group members are also Native American.
In the past they have used Yahoo! Groups and occasionally one of the frauds they work to expose would lodge a complaint, and instead of weighing all the facts, Yahoo would simply delete the entire group without a warning, causing the message archive to disappear. This has happened to them several times over the past few years.
There was no obscenity or pornography; the issue was these people who have been falsely claiming "Indian" heritage feeling the crunch as this group works to put an end to cultural misappropriation and exploitation. They did not want their followers to find prrof that they are impostors. Yahoo went along with them, without taking time to investigate and learn the truth.
I proposed the board as a solution for the issue of repeatedly losing the entire database and archives, but before making the decision on where it is to be hosted I wanted to hear from you on this.
Them: Not a problem, let us know if you need anything else.
Me: Thank you again for the quick reply.
I realize that you may be quite busy but when you get a moment I would appreciate if you would tell me in at least one full sentence (that I can show to my client, prior to going ahead with the hosting account) what you mean by "not a problem." The group will want a somewhat more substantial statement regarding the policy if this particular situation should arise.
Them: Well, by what you have explained to me, the forum you are designing looks
like is only going to be used as a means of information. If that is the case, then
we do not administer this, but you will however. This means as long as your
contents are clean, then we have no problem with it hosted on our servers.
Let us know if you need anything else.
Me: I don't know what you mean exactly by "clean". I would assume that you mean "free of obscenity and pornography" but I have learned that making assumptions is rarely advisable.
Them: Essentially, we will not operate the same as Yahoo. We investigate
each complaint made against our customers and then take action if necessary.
Action will not come lightly either, because we require the person issuing the
complaint to provide some kind of legal responsibility, that he/she is
requesting action based on their complaint being legitimate and accepting
legal responsibility if their accusation is later proven to be false.
So for example, if someone complains to us that one of our customers has
posted something on his message board that is libelous or committing defamation
of character, they must send us a document saying as such and that they take
full legal responsibility if the accusation is false. If they can provide that
documentation, we will most likely either disable the website or disable the
message board then contact the customer to remove the offending content
before reactivating the website or message board.
I suggest you read through our policy for more explicit information.
Essentially, your website can't be fraudulent or contain content that is libelous,
inflammatory, or promoting hate, at least, as far as "free speech" is concerned.
The policy page will really give a more specific description.
The above exchange occurred in mid-October of 2004.